About me
Content design experience
With extensive experience in the GDS Design System, I specialise in creating user-centred content. I take a consensus-building approach to working in multi-disciplinary teams.
I'm technically minded and have written API documentation, and am capable of prototyping in code, writing HTML in the GOV.UK prototype kit and using Markdown in Whitehall publisher.
Content portfolio
My work
You can view my full portfolio, or read a brief summary of my work below.
User-facing services
Enabling end users to complete tasks like:
- registering for a service
- changing their bank and address details
- uploading documents
Agent-facing services
Supporting agents to complete tasks like:
- making payments to end users
- updating details
- investigating claims
Letters and emails
Drafting correspondence to up to 10 million citizens, including:
- Winter Fuel Payment annual notification
- change of details confirmation
- registration confirmation
Long form content
Designing longer content, including:
- GOV.UK information pages
- technical guides
- FAQs
Technical writing
Taking a 'documentation-as-code' approach to writing API documentation, including:
- service guides
- technical interface specifications
- testing guides
Talks delivered
How thinking ‘autistically’ can help you be a better content designer - NUX Newcastle
How thinking ‘autistically’ can help you be a better content designer - NUX Newcastle
How thinking ‘autistically’ can help you be a better content designer - NUX Newcastle
Exploring the themes of direct language, social communication and special interests, this talk takes a personal and sometimes humorous look at the parallels between autism and content design, from the perspective of one autistic content designer.
Y-shaped problem solving - Opencast conference
How thinking ‘autistically’ can help you be a better content designer - NUX Newcastle
How thinking ‘autistically’ can help you be a better content designer - NUX Newcastle
Facing a problem with a process, a relationship or an obstacle to your work? A Y-shaped approach allows you to understand and solve the problem, immediately and in the future.
Autism empathy lab - Opencast user-centered design community
How thinking ‘autistically’ can help you be a better content designer - NUX Newcastle
Autism empathy lab - Opencast user-centered design community
The audience are taken through an empathy lab exercise to put themselves in the shoes of autistic users. They are given challenges that emulate the difficulties with working memory, executive function, communication, social interaction and overstimulation that some autistic people can face - especially those with Pathological Demand Avoidance (PDA)